BIPC Pen Club : Member Support

Member Support

You might have already read that one of the original aims of the Club was to ‘foster the spirit of helpfulness’ and, as your committee, we are very much invested in that principle.

We have taken great care to provide relevant and useful advice and information on a range of topics covering general and physical welfare, financial welfare and much more.

Some of the information given is purely factual. For example, contact details of Barclays’ departments and charitable organisations which we hope can provide answers in most circumstances. The full list of subjects can be found on the Dropdown List, which can be found by clicking in the top right hand corner.

However, we realise that there may be occasions when more personal advice or assistance is required for non-specific queries or problems. As our membership is spread widely across the UK it may not always be possible for local help to be offered but electronic communications will enable us to do our best to provide a good level of support. Use Welfare on the Contact Us page to send your request to the Committee.

Financial Welfare

The Barclays International Pensioners Club Benevolent Fund

Should you know someone who was an employee of either Barclays Bank DCO or International, home or abroad, who might be struggling financially, say, to effect a much needed repair, please use the Contact Us [hyperlink] page to get in touch with the Fund Trustees.

The Fund is a registered charity. Over the years, in addition to making grants to people living in the UK and overseas, the Fund has made appeals to Club members to help former staff in Zimbabwe (extreme cost of living crisis), Sierra Leone (Ebola cases and its effect on ex staff) and both the Eastern Caribbean and the Bahamas (devastation caused by major hurricanes in both areas). It is pleasing to report that Club members responded speedily and generously.

The Bank Workers Charity

The Bank Workers Charity exists to help bank employees, both past and present, across the UK. This includes you as a retired Barclays employee, your partner and any dependent children. They do this by providing advice, information, expert support and, in some cases, financial help. Their team of trained client advisers and visiting caseworkers work alongside a range of partners to provide you with specialist support. They’re also independent of the banks and completely confidential.

0800 0234 834 help@bwcharity.org.uk bwcharity.org.uk

Barclays Alfred Foster Charitable Settlement

A Barclays charitable trust that helps employees, past and present, who find themselves in need. The charitable trust also assists children of past and present Barclays employees who wish to enter further education. Quote U0285 when enquiring.

0800 0234 834 charities@zedra.com

Charities Team, Zedra, Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire WA16 8GS, UK

Pensions, Wills & Estates

Barclays Bank UK Retirement Fund (UKRF) Pensions Administration – WTW

WTW are the administrators that look after your pension. You can contact the Barclays Team at WTW by post, email or telephone with queries about your pension or to report any changes to your personal details.

+44 (0)1737 227567 barclaysteam@wtwco.com

The Barclays Bank UK Retirement Fund, Sunderland SR43 4JU

The helpline number operates from 9am to 5pm (UK time), Monday to Friday. When contacting the helpline, you will need to provide your date of birth, National Insurance (NI) number and payroll/employee ID number for identification purposes.

You can manage your UKRF pension anytime by logging in to your online pension account, available through the UKRF website at barclaysbankUKRF.co.uk . Log in to check your monthly pension payment, view your tax and P60 details and amend your address.

If you’d like to update your address and are unable to do this via the website, you must send a notification in writing (signed and dated), to WTW at the address above. You’ll need to confirm your old and new addresses, and provide your date of birth, NI number and payroll/employee ID number for identification purposes.

Estate Planning

For advice and information on trusts and estates, contact ZEDRA.

ZEDRA UK Trust Company UK Limited

+44 (0)1565 748799

Probate: Option 1
Willsafe: Option 2
Trust / Power of Attorney / Other: Option 3

uktrustsmailbox@zedra.com

State Benefits & Tax Enquiries

Department for Work and Pensions

For State benefits and pension queries (UK residents).

dwp.gov.uk

Income Tax Queries

For queries relating to Income Tax or your tax coding. Quote reference 951/BBP and your NI number.

0300 200 3300 hmrc.gov.uk

Pay As You Earn and Self Assessment, HM Revenue and Customs, BX9 1AS, UK

International Pension Centre

Information about pensions and medical cover for those who live, or have lived, outside the UK.

+44 (0)191 218 7777
gov.uk/international-pension-centre

General & Physical Welfare

Age UK

Age UK is a network of charities providing support to older people.

0800 055 6112 ageuk.org.uk

Carers UK

Provides information, advice and support for carers, including on finances, practical matters and health.

0808 808 7777 carersuk.org

Barclays Employee Community Programmes

If you would like to speak to someone from any of the teams below, please email them with your telephone number and they will call you back.

Matched Fundraising

You can apply for matching of any funds you have raised for one charity/community organisation, up to £750, for one activity per year. UKRF pensioners who took their benefits on or before 31 December 2013 are eligible to take part.

community.investment@barclays.com barclays.givingforce.com

Payroll Giving

Payroll Giving is the most tax-efficient way of giving, as donations are taken from your pre-tax payments. UKRF pensioners who took their benefits on or before 31 December 2013 are eligible for matching up to £750 a year.